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Promohotel and Days of private renters

Promohotel 2023

38th international fair of food, drinks and equipment for tourism

Promo hotel is an international fair of food, drinks and equipment for tourism.

The 38th edition of the fair will be held in Poreč, in the Žatika Hall from February 22 to 25, 2023.

 

The fair is intended for everyone in the tourism sector - hotel owners and managers, travel agencies, private renters, owners of cafes and restaurants.

The aim of holding the fair is to bring tourism workers closer to world trends in hospitality and tourism, and thus contribute to the promotion and development of the city, county and the Republic of Croatia.

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All participants through exhibitors and lectures will have the opportunity to learn about new technologies, trends, products and services that can improve their business.

The exhibition program consists of:

  • hotel equipment and cosmetics
  • catering equipment and inventory
  • food and desserts
  • appliances for preparing hot drinks
  • cooling devices, catering, showcases for ice cream and cakes
  • alcoholic beverages as well as craft beers
  • paper goods and decoration programs
  • heating and renewable energy sources
  • textile industry
  • production of beds and mattresses
  • wellness program
  • professional cleaning equipment
  • equipment for exteriors and interiors
  • floor coverings and aluminum joinery
  • wood-based furniture
  • computer programming
  • business Advisory
  • education, etc.

Days of private renters

Promohotel, 24.2.

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As part of the Promohotel fair, we invite you to lectures - Days of private renters.

During the Day of Private Renters, you will get to know the latest technologies in tourism that facilitate everyday processes for renters with numerous tips and a series of interesting lectures.

You will have the opportunity to find out:

  • how to achieve savings in apartment management with innovative technologies
  • everything about the new Slovenian and Croatian booking portal
  • how to apply and what are all the possibilities of the Google platform for tourism
  • a simple tool that connects you with all the world's booking portals
  • what is Channel Manager and what are its capabilities

Participation is free with mandatory registration.

Program_Promohotel_2023_MyRent_02 (1)
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General news

EU funds - call for small renters

Strengthening sustainability and encouraging the green and digital transition of entrepreneurs in the tourism sector

Open call

The Call is open Strengthening sustainability and encouraging the green and digital transition of entrepreneurs in the tourism sector.

The invitation is divided into 3 groups, and Group 2 refers to the Green and digital transformation of small renters and their transformation into entrepreneurs in tourism and catering.

Eligible Applicants: Natural persons who are existing renters or a group of existing renters

The total allocation for Group 2 is HRK 50,000,000, and the amount of support per Applicant ranges between 100,000 and 1,506,900 kuna. Grants are granted as grants of low value (de minimis), and the support intensity is 85%.

Applications are accepted until February 3, 2023

Purpose of the call

The purpose of this Call as part of Group 2 is the development of sustainable and year-round business of entrepreneurs in tourism through the development of a diverse offer and content with high added value, through encouraging investment in environmentally acceptable processes, supporting the digitalization of business with the aim of increasing the productivity of the company and better positioning of the company on the tourism market and with the aim of strengthening the resilience of companies in tourism through the activities of raising and improving hygiene, health and safety conditions and strengthening skills.

Also, the purpose of the Call within Group 2 is to strengthen social sustainability through increasing employment in local communities.

Subject of the call

The subject of this Call within Group 2 is to encourage investment in the transformation of accommodation capacities in households in family and/or specialized small hotels.  In the process of transformation, the modernization and improvement of the quality of accommodation facilities, the introduction of innovative contents with higher added value, the introduction of processes acceptable to the environment and resource efficiency, the introduction of digital technologies and the improvement of hygiene, health and safety conditions are encouraged.

The transformation of private renters into the following categories of facilities from the "Hotels" group is encouraged:

  • hotel
  • heritage hotel
  • diffuse hotel
  • aparthotel
  • tourist resort
  • pension

Eligible expenses

  • the cost of construction, reconstruction of buildings
  • furnishing of facilities, including furnishing related to digitization
  • introduction of green and digital technologies and business models based on circular economy, renewable energy sources, energy efficiency
  • encouraging the production of renewable energy
  • investment costs in achieving a higher level of energy efficiency of the existing building
  • introduction of solutions for sustainable use of water
  • the cost of ensuring accessibility for people with disabilities
  • introduction of IT and communication solutions (software)
  • arrangement of green areas
  • costs for preparing the certification procedure and checking compliance with the requirements of certificates or eco-labels (EU ECOLABEL, EMAS, etc.)
  • costs of acquiring vehicles and vessels with zero or low carbon emissions
  • costs of lecturers and trainees that are directly related to training
  • utility contribution costs
  • the costs of preparing the necessary project-technical documentation
  • the costs of creating an environmental impact study
  • the cost of the tender documentation preparation service
  • project management
  • costs of professional supervision, etc.
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The role of myRent in communication with guests

Interview with the tourist agency Rovinj Advisor

Rovinj Advisor is the leading agency in Rovinj and the surrounding area, which has advanced its rich tourist tradition and hospitality skills with the modern solutions it provides myRent.

Read below what theirs told us about their many years of experience with our services founder and director, Vedran Ilakovac.

How does myRent help you communicate with your guests?

myRent it helps us a lot. Especially since we really use the option intensively email templates ("template")  which is useful for us because we can create a template in 4 different languages, and the mail is then forwarded to the guest in the language he uses. That's really cool for us.

It is also very good for us that myRent works in cooperation with the communication tool "Twilio". In this way, we also send SMS messages very simply. And the option is especially useful for us email triggers ("timer") with which it is very easy to set when and to whom an individual mail is sent, with the fact that multiple recipients can be specified.

Can you give us some examples of situations where you use the myRent e-mail "template" and "timers"?

We use them very often. Here are just a few examples:

At the time of booking, we send the guest an email confirming that we have received their reservation. This makes life especially easier for guests who book accommodation through the site Booking.com. It happens relatively often that the guest only looks at the photos that are on the cover, and not the photos of the apartment he booked. In the email that the guest receives at the time of booking, we send a link to our page where you can see all the details of exactly the apartment that he booked. In that "timer” we know how to write some particularity of the apartment in question that the guest may have overlooked at the time of booking. A concrete example would be when the guest expects a view of the sea, even though he did not book an apartment with that view. Thus, with the initial email, we eliminate any problem at the very start.

myRent is full of details, which may seem complex at first, but we think it's great. This is why we can very easily send all the necessary information to the guests through the "timer". For example, 3 days before the guest's arrival, we send the owner of the accommodation "voucher" (booking confirmation) with all the details he needs to welcome the guest. There is information about whether the guest has paid something in advance and how much needs to be paid. What is very good is that it is accurate worked out net price. In this way, the owner has a clear overview of the amount due to him for a specific reservation.

 

We also send the guest the detailed information he needs 3 days before his arrival. Using myRent, we send a folder with instructions on the easiest way to get to the accommodation in question, as well as other tips that could be useful, in the language the guest uses.

 

The fact that the email contains the owner's contact number and a request for the guest to contact him before arriving makes our work especially easy. In this way, the guest is in direct contact with the owner. Since guests used to call us when they came to Rovinj and had difficulty finding the location of the accommodation, we can say that this is a big improvement and time saving compared to the period before we used myRent.

 

Furthermore, we have several facilities where we play the role of "host". And here again, through myRent, we set all the additional data and instructions how can a guest enter the apartment by himself and using the link register yourself in the "eVisitor" system. So we don't have to wait for him on the spot, or even at the agency. In this way, the guest is satisfied because he does not have to waste time from his vacation looking for an agency and accommodation, and we are also satisfied because we saved a lot of time and effort again.

guest mail

How much do you think quality communication affects the overall impression of the guest?

Quality communication is very important. The guest gets the impression of professionalism, quality, accuracy, promptness. And above all trust, which is very important in this business.

Do you find that guests leave reviews more often because you remind them after they leave?

Definitely.

 

Using the automatic "timer" that is sent to the guest after leaving the accommodation, we ask him to evaluate his stay. When he does, the review automatically appears on the website which then means a lot for SEO sites, but also for future reservations.

And not only that, we also ask the guest to rate us as an agency on Google. Since we started this practice, the number of reviews has multiplied many times over.

reviews

Apart from communication with guests, do you use myRent e-mail "template" and "timers" for some internal processes or some other situations?

We use them very often, and here are a few examples: if we have an object where we need to pay an advance payment, for example, 14 days before arrival, we very simply set it up within the myRent system, which sends reminders to our email.

 

Then, we have a few landlords who can't have it check out and check-in on the same day. Then they ask us to block one day between bookings. And we set it very simply in myRent, and when we receive the reminder, we manually block the day before and the day after the reservation.

 

We also have a set "timer" that notifies us if the guest we asked to pay an advance within 3 days has not done so. In this way, we do not have to actively monitor whether someone has paid or not, but the system itself informs us.

 

We also have several renters who do not rely on e-mails or SMS, but we have to call them to inform them about a new reservation. And we enter that very easily in myRent, which then sends us a notification when we receive a reservation for such a renter.

Do you think that in addition to this method of communication, guests can be offered some additional service, such as excursions or car rental?

Of course. The possibilities are limitless. It is possible to put anything in the mentioned emails. At the moment, we send links to external transfer services to our guests via a "timer", if they request it.

We are currently dealing with the idea of how to include excursions, tennis school, a recommendation for a restaurant and the like.

The importance of a website

for the business of travel agencies

In addition to successful and professional communication with the guest, it is important to have a functional and attractive website.

Web page I present a showcase of your business. It is often the first impression that potential guests make and the initial contact between you and potential guests, as well as the place where the travel agency sells its services (without additional commission).

A quality website of an agency should contain basic and important information about the agency as well as the accommodation units, excursions or transfers that it offers. In addition to the above, it is good to have a simple and attractive booking engine so that the agency can easily sell its services over the web and thus increase its profit.

 

An excellent example of such a website is tourist agency Rovinj Advisor.

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    General news

    Digitization of travel agencies

    Digitization of travel agencies

    16.11.2022. at 10 a.m

    As in previous years, this year we would like to present the latest solutions that will help you in the digitalization of your business.
    That is why we hereby invite you to free webinar On topic Digitization of travel agencies where we will present new and advanced myRent functions.
    The webinar will be held on November 16, 2022. starting at 10 a.m.
    Location: Zoom
    Duration: 1.5 h
    Language: Croatian

    News that we will present to you

    PROPERTY MANAGEMENT SYSTEM
    • Document management – saving all important documents (PDF, Word) by locations, accommodation units, owners
    • Chat - the possibility of communication between employees within your team
    • Transfers - collect and manage transfers from myRent
    • Excursions - simply offer guests excursions and guide them within myRent
    • Smart locks - the possibility for your guests to enter apartments, villas and mobile homes by themselves
    • Smart climate control - save on electricity costs
    • Bad reviews – recognize the guest who leaves bad reviews
    • Black list - recognition of problematic guests
    • CRM - Record of all activities of your guests
    • Advanced price adjustment - surcharges
    • Advanced price change method (group change, percentage)
    • Discounts - by period, number of nights, etc...
    • Advanced maps for camps and resorts
    MyRent PMS
    CHANNEL MANAGER
    • Reviews - Booking.com and Airbnb
    • Messages - Booking.com and Airbnb
    • Booking.com - creating ads
    • Expedia - ad creation
    • Holidu - transition to a new version of the API
    • Holidu payments – a new payment method
    • Home2Go - connection with booking portals eDomizil, Atraveo, Tui Villas
    • VRBO - instant price change
    • Google Vacation Rentals - Google booking portal
    • Sniffer tourism - booking portal
    • Bolha tourism - booking portal
    FINANCIAL NEWS
    • Revolut (payment)
    • Stripe (payment)
    • Issuing invoices - a new way of calculating VAT
    • Transition to EURO
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    MYRENT MOBILE APPLICATION
    • Android
    • iOS
    NL - app

    Guest lecturer

    We are pleased to announce that Mr. Vedran Ilakovac from the Rovinj Advisor travel agency will join us on the webinar.
    With more than 10 years of experience in tourism and over 500 properties in Istria, Vedran will share with you his experience and advice on organizing business in myRent.
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    General news

    Google Vacation Rentals - a threat to leading booking portals?

    Millions of travelers use internet search engines every day (such as Google-a) to find and book accommodation. The number of searches with the intention of finding vacation accommodation is constantly increasing.

    To respond to this demand, in 2019 Google created Google Vacation Rentals, a product that integrates short-term rental listings.

     

    Google Vacation Rentals is the latest addition to Google's suite of travel search products aimed at simplifying the user experience.

    But how can renters use this to attract more bookings?

    In this article, we'll explain everything you need to know about Google Vacation Rentals—how listings are shown to guests, the benefits, and how to get listed in the first place.

    What is Google Vacation Rentals?

    Platform Google Travel Desktop becomes the place where Google users can plan their entire trip.

    The search giant, with its powerful algorithms based on data and machine learning, wants to create a travel platform for users based on their interests and preferences.

    Google Vacation Rentals is part of the search engine's effort to improve the search experience, making it easier to plan and book trips through Google.

    In 2011, the company introduced Google Hotel Ads, which display hotel room availability and prices directly in search results. Their next travel product was Google Flights, which works in a similar way, making it easy to buy airline tickets.

     

    And from 2019, holiday accommodation listings also appear in Google search results, making it easier for travelers to find and book alternative accommodation.

    Advantages of advertising accommodation facilities through Google

    Now that you know what Google Vacation Rentals is and what it does, let's take a look at some of the reasons why advertise accommodation facilities on Google:

    • Google has a global reach – your short-term rental properties will be visible to millions of travelers.
    • Highly qualified audience – you'll target people who use Google to plan, compare and book travel.
    • Direct bookings - currently Google does not charge for making reservations so you will get direct bookings without commission
    • Generate income directly from your website - Google can be another in a series of sales channels where you can advertise your accommodation facilities, and if you use the Channel manager, your work is even faster and simpler.

    ADDITIONAL TIPS

    • Make sure you have an SSL certificate. Google penalizes insecure websites and guests will not feel safe booking through them.
    • Each of your objects should have their own URL on your website so that Google recognizes them as separate units that they can promote.
    • Use human-readable URLs that do not have search parameters such as question marks and numbers.

    Google as a booking portal

    One of the ways that potential guests can use Google to find vacation accommodation (villa, apartment, room, campsite...) is to search using the Vacations Rentals page on the platform Google Travel.

    Google Travel is a product for organizing and searching trips that works on the concept of "everything in one place". Through the platform, you can search for flights, hotels and other forms of accommodation (rooms, apartments, villas), activities within the destination, etc.

    It's one tool you can use to organize your entire trip.

    It works on a similar principle to other booking portals such as HomeToGo or AirBNB.

    Dear myRent partners,

    SOON

    Something new and exciting is coming!

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    myRent News

    Promohotel and Days of private renters

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    EU funds - call for small renters

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    The role of myRent in communication with guests

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    Digitization of travel agencies

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    General news

    Lecture on "Channel manager functions" held

    Guest lecture at the Faculty of Economics and Tourism

    On Monday, March 21, as part of the course "Digital Tourism" in the first year of the graduate level of the study "Tourism and Development", Faculty of Economics and Tourism “Dr. Mijo Mirkovic ” A guest lecture by Neven Palčec, Director of MyRent on the topic of “Channel Manager Functions” was held in Pula.

     

    The focus of the lecture was MyRent channel manager and property management and the potential offered by technology for the development of accommodation units.

    On that occasion, Neven presented the functionalities of the system, gave an overview of the competition and the target market.

    An additional complementary product was presented at the lecture: smart locks and the role and benefits they have for accommodation in tourism.

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    MyRent as a professor

    We are always happy to share our knowledge with students, associations, tourist boards and everyone else who is willing to listen to us. Feel free to contact us to learn together:

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      General news

      Airbnb commission

      The business model of online booking portals is based on a commission, which means that you pay them a certain percentage for each booking that comes through the portal.

      In general, all hosts that advertise through Airbnb and are users of Channel manager in Croatia have only one available commission model called Simplified Pricing, ie fee only for the host.

      Airbnb the commission is 15%.

      Switching to a 15% fee is a good solution

      and does not affect the business of the host

      Historically, Airbnb has had a unique fee structure for all hosts, in which a service fee is charged to both host (3%) and guest (up to 14.2%).

      Based on feedback from many professional hosts, they launched a new host fee option that uses Channel manager to remove the guest service fee and give hosts more control over pricing. This fee structure is known as Simplified Pricing.

      What does that mean?

      Airbnb will deduct a fixed host service fee (15%) from each payment and will not charge an additional guest fee.

      This will not affect existing bookings, but will apply to all bookings made after the transition to simplified host fees.

      Benefits

      A simplified service fee structure will allow the host a simpler pricing strategy as they will be able to determine what guests will pay.

      Airbnb will also highlight the fact that no service fee is added to your prices, making ads more appealing to many guests. Hosts who decided to change and keep their prices competitive on all portals recorded an overall increase in their bookings (17% *).

       

      * On average, an increase in provisions was recorded for hosts using the simplified fee, in Europe between November 2019 and February 2020. Actual results may vary for each host.

      How to avoid a reduction in earnings and wisely use simplified fees for hosts?

      Adjust prices (if necessary). Since a higher service fee will be deducted from host payments, you may want to adjust your prices through your Channel manager to cover the difference and ensure that earnings per booking remain the same.

      Before adjusting prices, keep in mind that it is important to stay competitive in the market.

      Example of commission

      In an interview with Airbnb, they confirmed to us that users who use the shared fee module do not gain an advantage.

      As an example, we have prepared two ads.

      The first ad has a simplified fee (the fee is paid only by the host), the second ad has a split fee (the fee is paid by both the host and the guest). The ads have similar total prices, but the first daily price shown is neutral relative to the commission model.

      Interested in how Channel Manager makes it easier to advertise through the booking portal?

      Try Channel manager for free

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        MyRent & RevNGo
        General news

        MyRent & RevNGo webinar

        Meet RevNGo

        Booking portal RevNGo and MyRent Channel manager webinar

        In partnership with RevNGo, we held webinar on which it is RevNGo Key account manager for our market presented their business module, terms, benefits and advertising opportunities on RevNGo.

        RevNGo

        The webinar is intended for everyone who has their own accommodation facilities for rent and travel agencies and want to learn more about RevNGo, how to advertise and their way of doing business.

        RevNGo & myRent webinar

        Webinar recording

        MyRent and RevNGo connection

        Thanks to the official API connection MyRent-as booking portal RevNGo, it is possible to synchronize the information on accommodation reservations.

         

        Over it MyRent according to RevNGo it is possible to synchronize reservations, calendar, prices.

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          MyRent user experiences

          MyRent news

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          myrent mobile application
          General news

          MyRent mobile application

          We know that today it is important to work on the go and respond quickly to customer inquiries.

          MyRent mobile application is designed to make it easier for renters to do business on a daily basis and save time when registering guests with e-Visitor.

          Features of the MyRent mobile application

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          • push notifications
          • tracking reservations:
          1. Arrivals
          2. Departures
          3. new reservations
          • overview of available accommodation units
          • entering new reservations
          • list and details of each reservation
          • quick entry of guests in e-Visitor (scan)
          • communication with the guest
          • arrivals and departures per accommodation unit
          • insight into prices and minimum number of nights
          • the possibility of changing prices and the minimum number of nights
          • closing date
          • list of accommodation units
          • possibility of grouping accommodation units
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          Fast document scanning

          MyRent mobile application & e-Visitor

          TAN lists and manual guest registration of the e-Visitor system are a thing of the past!

          You will no longer have to manually enter each guest into the e-Visitor, which greatly saves time and eliminates entry errors. With the MyRent mobile app, you can quickly and easily scan guest documents, and MyRent will take care of the rest!

          HOW?

          Using the mobile phone camera, you can read personal data from the document, and myRent automatically saves them and with one click the data is sent to eVisitor.

          FOR WHOM?

          For all those liable to register guests on eVisitor

          myRent uses world-class technology, and the scanner can recognize documents from more than 150 countries worldwide.

          How to use the MyRent mobile app

          MyRent is a mobile application user friendly. This means it is easy to use and you can easily manage the application.

          To make it easier to use MyRent mobile applications, we have prepared a short video where you can learn how to install the application and how to use its key features.

          Interested in more about the MyRent mobile app?

          Request access or find out more

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