General terms

Last updated: 25 September 2026.

1. Service provider and contracting party

The public MyRent system and website are provided by:

myRent d.o.o.
Ulica Vjekoslava Klaića 14, 10000 Zagreb, Croatia
OIB: 94577135640
MB: 04823508
MBS: 081131889

Hereinafter: “MyRent”.

These General Terms govern the use of the MyRent software system, related applications, modules, integrations, APIs and other services provided to the user within the MyRent ecosystem.

The contracting and billing party for an individual service is determined by the accepted individual offer, order or contract. If J.P.Atelier d.o.o., SyncBeds or another affiliated partner is named in such document as the contracting or billing party, the provisions of these Terms concerning use, liability, limitation of liability, protection of rights and indemnification apply, to the fullest extent permitted by law, also for the benefit of that contracting or billing party.

The provisions limiting or excluding liability are agreed, to the fullest extent permitted by law, also for the benefit of MyRent affiliates, management board members, employees, associates, contractors, infrastructure providers and technology providers involved in providing the MyRent service.

2. Business purpose of the service

MyRent is a business software system intended for persons managing accommodation or related business processes within their commercial, professional or other registered activity.

If a user nevertheless qualifies as a consumer under mandatory law, nothing in these Terms limits rights that the user has under such mandatory provisions and cannot waive in advance.

3. MyRent service

MyRent is accommodation management software which, depending on the agreed scope, may include a Channel Manager, PMS, management of reservations, guests, invoices, prices, availability, communications, booking channels, reports, automations, AI functions, integrations and other related functions.

The exact scope of functionality is determined by activated modules, technical capabilities and the accepted individual offer or contract.

MyRent may develop, modify and upgrade the system, including its design, workflows, technical architecture and individual functions, provided that it does not remove the essence of the agreed service without justified reason.

4. Free trial period

A new user is entitled to 31 days of free use of the MyRent system, unless otherwise agreed in an individual offer.

The trial period begins when MyRent activates the trial account and enables the user to use the system.

Use during the trial period is free of charge. Expiry of the trial period does not automatically start billing.

To continue paid use, the user must accept an individual offer from MyRent or another contracting party specified in the offer.

MyRent may, at its discretion, extend, restrict or terminate trial use, particularly to protect the system, prevent abuse or where the user uses the system contrary to its intended purpose.

5. Offer, contracting and payment

The price of the MyRent service is determined by an individual offer, order or contract.

The offer specifies the agreed functions, price, billing period, payment terms and any other commercial conditions.

Paid use begins after the user expressly accepts the individual offer. Acceptance may be given electronically, including by email, electronic confirmation, order or another method by which acceptance can be reliably established.

If these Terms conflict with a specifically accepted individual offer or contract, the specific provisions of that offer or contract prevail for the matters they expressly regulate.

6. MyRent obligations

MyRent will provide the service with the care of a competent professional and will take reasonable technical and organisational measures for the security, stability and availability of the system.

MyRent does not undertake to achieve any particular business result for the user, including any particular number of reservations, revenue, occupancy, price, ranking on a sales channel or other commercial result.

MyRent may temporarily restrict or suspend individual functions where reasonably necessary for maintenance, security, upgrades, error correction, data protection, protection of other users or issues with an external connected service.

7. User obligations

The user is responsible for the accuracy, completeness and lawfulness of data entered, imported, modified or sent through the system.

The user is responsible for protecting user accounts, passwords, API keys, devices and other access credentials, and for the actions of persons to whom the user has granted access.

The user must verify critical data, particularly prices, availability, reservations, guests, invoices, tax data and data transferred to connected sales channels or other external systems.

The user must not use MyRent unlawfully, for attacks, unauthorised access, interference with the system, circumvention of security measures, distribution of malicious content or infringement of third-party rights.

8. Customer support

The official public MyRent support number is:

+385 99 6378 467

Regular customer support hours are:

Monday – Friday, 09:00 – 16:00 (Europe/Zagreb).

Regular support is not available on public holidays and non-working days in the Republic of Croatia.

MyRent does not guarantee an immediate response or support outside published working hours unless a different service level has been separately agreed with the user.

9. Availability, interruptions and software errors

MyRent does not guarantee uninterrupted operation without errors, continuous availability or that every software, communication, infrastructure or other technical error will be prevented or immediately corrected.

Interruptions, slowdowns, incorrect results or temporary functional restrictions may occur due to maintenance, upgrades, software errors, increased load, infrastructure failure, internet or telecommunications disruption, cyberattack, issues at third-party providers or other circumstances that cannot reasonably be completely eliminated.

The mere occurrence of an interruption, error, security incident or temporary unavailability does not by itself mean that MyRent has breached a contractual or legal obligation.

10. External systems, sales channels and integrations

Some MyRent functions depend on third-party systems, including Booking.com, Airbnb, Expedia, Vrbo and other OTA or distribution channels, government systems, fiscalisation systems, eVisitor, payment providers, banks, telecommunications operators, email and messaging providers, social networks, cloud infrastructure, DNS providers, AI providers and other connected systems.

MyRent does not control those systems and cannot guarantee their availability, accuracy, compatibility, performance, rules, APIs, data processing or continuity of any particular integration.

To the fullest extent permitted by law, MyRent is not liable for a lost or incorrect reservation, double booking, incorrect availability, incorrect price, delayed data transfer, failed message, failed payment, ranking loss, listing or account suspension, or other damage if caused by the operation, interruption, restriction, rule change, API change, delay, error or decision of a third-party system outside MyRent’s control.

MyRent does not guarantee that integration with any particular external system will remain permanently available. A third party may change, restrict or discontinue its API or terms of use without MyRent’s control.

11. Business, tax and regulatory obligations

MyRent provides software tools that may assist users with business and administrative processes, but does not provide legal, tax, accounting or other regulated professional advice unless expressly agreed separately.

The user is responsible for checking its legal, tax, accounting, tourism, fiscal and other obligations, for the accuracy of data, and for timely filing and payment obligations.

Before submission or posting, the user must verify data that may have legal, tax, financial or regulatory effect.

12. AI and automated functions

Outputs generated by artificial intelligence, algorithms or automations may contain errors, inaccuracies, outdated information or content requiring human review.

The user must appropriately supervise automated functions that the user activates and remains responsible for business decisions based on their outputs.

MyRent does not guarantee the complete accuracy, suitability or correctness of every AI-generated response or automated action.

13. User data and data protection

The user retains rights in its own business data entered into MyRent.

MyRent processes data to provide the contracted service and in accordance with the Privacy Policy and, where applicable, a data processing agreement.

The user is responsible for having an appropriate legal basis for personal data entered or processed through MyRent and for providing all required notices to data subjects where the user acts as controller.

Nothing in these Terms excludes or limits obligations or liability that cannot be excluded or limited under mandatory data protection law.

14. Information security and security incidents

MyRent applies reasonable technical and organisational measures appropriate to the nature of the system, the data and identified risks.

The user accepts that no computer system, communications network, storage system or security technology can guarantee absolute security or completely eliminate the possibility of unauthorised access, malware, phishing, credential theft, DDoS attacks, zero-day vulnerabilities, human error or another cyber incident.

The mere fact that a security incident, unauthorised access or data leak has occurred does not by itself mean that MyRent failed to apply appropriate measures or is liable for resulting damage.

MyRent is not liable for an incident caused by a compromised user device, account, email, password or other credential, sharing of access data, inadequate protection of user equipment or the actions of a person to whom the user granted access.

Where there is a security risk, MyRent may without prior notice temporarily block an account, reset access credentials, disconnect an integration or restrict functionality where reasonably necessary to protect the system or data.

15. Backups and data loss

MyRent may create backups to protect and recover its own infrastructure.

Such backups are not a guaranteed archival service for the user and do not guarantee recovery of every individual item of data unless a separate archiving service has expressly been agreed.

The user is responsible for regularly exporting and retaining data considered critical to its business or subject to a legal retention requirement.

MyRent does not guarantee recovery of data deleted, overwritten or modified by the user, or data properly deleted after termination of the service or expiry of an agreed retention period.

If data is damaged or lost due to a technical error, cyber incident, force majeure or another unforeseeable circumstance despite reasonable safeguards, MyRent’s liability is determined solely under these Terms and mandatory law.

16. Suspension and protective measures

MyRent may immediately and temporarily suspend or restrict an account or individual function where there is reasonable suspicion of a security risk, abuse, unauthorised access, breach of law, non-payment of due amounts, risk to other users or infrastructure, use contrary to these Terms or a need for urgent protection of data and systems.

Where circumstances permit, MyRent will give the user a reasonable opportunity to remedy the breach before permanent termination.

An urgent security suspension may be implemented without prior notice.

17. Cancellation and termination of service

The user may cancel use of the MyRent service at any time, without a notice period and without a contractual penalty, unless expressly agreed otherwise in an individual offer or contract.

If a period of use has already been paid, the user may use the agreed service until the end of the paid period, except in the case of justified suspension or termination due to a serious breach of these Terms, security risk, abuse or unlawful use.

MyRent may terminate the contractual relationship for a material breach, repeated non-payment, system abuse, security risk, unlawful use, or where continued provision of the service becomes legally or technically unreasonable.

18. Data after termination

After termination of the service, the user has six months to request access to and export of its data, unless otherwise provided by an individual contract or mandatory law.

During that period MyRent may restrict the account to functions necessary for review and export of data.

The user is responsible for downloading data it wishes to retain before the end of that period.

After six months, data that is no longer required may be permanently deleted or anonymised without any further obligation to retain or restore it, except data MyRent must or may retain due to legal, accounting, tax, security or other legitimate obligations.

Data may remain in backups for a limited period and is removed through the normal backup cycle. If data has been irreversibly deleted, MyRent does not guarantee that it can be recovered.

19. Intellectual property

MyRent and its components, including software code, database structure, design, documentation, working methods, APIs, trademarks and other elements, are protected by intellectual property rights.

The user receives a limited, non-transferable right to use the system during the contractual relationship and within the scope of the agreed functions.

Without prior written consent, the user must not copy, decompile, reverse engineer, resell, sublicense, circumvent technical restrictions or use the system to create a competing product, except to the extent such restriction is not permitted by mandatory law.

20. Service “as is” and no guarantee of business result

To the fullest extent permitted by applicable law, the MyRent service is provided on an “as is” and “as available” basis, subject to obligations expressly assumed in these Terms, an individual offer or contract.

MyRent gives no other express or implied warranties regarding uninterrupted operation, complete absence of errors, compatibility with every external system or fitness for a specific business purpose that was not expressly agreed in advance.

The user uses the system as a business tool and remains responsible for its own business decisions and control procedures.

21. Exclusion of certain types of damage

To the fullest extent permitted by applicable law, MyRent, its affiliates, contracting partners, management board members, employees and associates are not liable for indirect, consequential, special or incidental damage.

This includes in particular loss of profit or revenue, lost reservations or business opportunities, loss of expected savings, loss of reputation or goodwill, reduced rating or ranking on a sales channel, business interruption, penalties or charges imposed by a third party, cost of replacement services, and damage resulting from a user decision made without necessary verification of data.

MyRent is not liable for damage to the extent the user could reasonably have prevented it through timely verification of data, keeping its own backup, acting on a warning or taking other reasonable measures.

22. Limitation of total liability

To the fullest extent permitted by applicable law, the total cumulative liability of MyRent and persons protected by these Terms to an individual user, on all grounds and for all claims related to the MyRent service, is limited to the total fees actually paid by that user for the relevant MyRent service during the twelve months immediately preceding the event giving rise to the claim.

If the user has used the service for less than twelve months, the liability limit is the total fees actually paid during that shorter period.

If a claim relates only to a separately contracted module or service, fees paid for that module or service will be taken into account in determining the limit where they can be clearly identified.

This limitation does not apply where limitation or exclusion of liability is not permitted under mandatory applicable law.

23. Intent, gross negligence and other mandatory liability

Nothing in these Terms excludes or limits liability for intent or gross negligence where such exclusion or limitation is not permitted by applicable law.

Nothing in these Terms excludes or limits any other liability that cannot be excluded or limited in advance under mandatory law.

All other limitations of liability apply to the fullest extent permitted by law.

24. Indemnification arising from user conduct

The user is liable for damage, reasonable costs and third-party claims resulting from unlawful use of the system, breach of these Terms, unauthorised use of third-party data or content, absence of a necessary legal basis for data processing, infringement of third-party rights, or conduct of persons to whom the user granted access to the account.

To the fullest extent permitted by law, the user will hold harmless MyRent, its contracting party and persons protected by these Terms from such third-party claims and reimburse reasonable costs directly arising from the user’s breach.

25. Force majeure and circumstances beyond reasonable control

MyRent is not liable for non-performance, delay or interruption caused by an event beyond its reasonable control, including natural disasters, fire, flood, war, terrorism, civil unrest, epidemic, power or telecommunications outage, general internet outage, data-centre failure, large-scale attack, government action, sanctions, strike, supply-chain disruption or serious infrastructure-provider failure.

For the duration of such circumstance, affected obligations are suspended to the extent that they cannot reasonably be performed because of that circumstance.

26. Beta, experimental and free functions

Functions marked beta, test, experimental, preview or free may be incomplete, unstable, temporary or may be changed or discontinued without prior notice.

For such functions, to the fullest extent permitted by law, MyRent gives no guarantee of continuous availability or suitability for production-critical processes unless expressly agreed otherwise.

27. Changes to the Terms

MyRent may amend these General Terms due to changes in the service, law, technology, security requirements or business model.

The current version will always be available on the MyRent website.

MyRent will notify existing users in an appropriate manner of materially significant changes that substantially affect their rights or obligations.

28. Severability and entire agreement

If any provision of these Terms is found to be void, invalid or unenforceable, the remaining provisions remain in force.

An invalid provision will be interpreted or replaced by a permitted provision whose commercial purpose is closest to the original intent, to the extent permitted by law.

These Terms together with the accepted offer, order, contract and applicable special terms constitute the contractual framework between the parties for the relevant service.

29. Governing law and jurisdiction

These General Terms are governed by the law of the Republic of Croatia.

The parties will first attempt to resolve any dispute amicably.

For disputes between business users and MyRent or another contracting party, unless mandatory law provides otherwise, jurisdiction is agreed in favour of the competent court in Zagreb.

If the user has consumer status or another status for which mandatory law provides different jurisdiction, those mandatory provisions apply.

30. Contact

Customer support:

+385 99 6378 467
Monday – Friday, 09:00 – 16:00 (Europe/Zagreb)

Regular support is not available on public holidays and non-working days in the Republic of Croatia.