SUPPORT FOR EXISTING USERS
MyRent customer support
Need help working with MyRent? Find instructions or contact our support team directly.
MYRENT
Send a support request
Need help with MyRent? Describe your question or issue and our team will reply to the email address you provide.
Your support request has been sent.
Your support request has been sent.
We will reply to the email address provided during support hours.
MYRENT
Instructions and help for MyRent
For self-service help, open the available guides and video instructions.
Instructions and guides
Browse explanations and guides for working with MyRent.
Open →Channel Manager
Available instructions related to Channel Manager and sales channels.
Open →Booking.com instructions
Open the available instructions related to Booking.com.
Open →Video instructions
Available video content for learning how to work in the system.
Open →MYRENT
Help us understand the issue
A few concrete details make it easier to review your question.
- 01
Tell us what the question relates to
Tell us the account or property and, when useful, the reservation reference.
- 02
Describe what happened
Describe where the issue occurs, what you did and what you expected.
- 03
Prepare details for review
Include the error message and time of occurrence if available.
Do not send passwords, card details or guest documents. Hide personal data that is not needed for troubleshooting in screenshots.
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Support questions
When is customer support available?
Monday–Friday, 09:00–16:00 · Europe/Zagreb
Regular support is not available on public holidays and non-working days in the Republic of Croatia.
What should I prepare before contacting support?
Prepare the account or property name, a short description of the issue, the expected result and any relevant error message.
What can I do outside support hours?
Review the available instructions and prepare the information needed to contact support during working hours.
Who should I contact for a demo or offer?
For a product demo, offer or migration discussion, contact our sales team.
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Not using MyRent yet?
For a product demo, offer or migration discussion, contact our sales team.