GUEST PORTAL

AI messages that know when to ask a person — and when to flag urgency.

Your guest portal replies automatically using available information, asks for your confirmation when needed and sends additional alerts when it recognises an urgent situation.

  • AI replies

    Replies to routine questions, without extra notifications requiring intervention.

  • Human confirmation when needed

    When reliable information is missing, the question comes to you for review.

  • SMS + WhatsApp for urgency

    Recognised urgent messages trigger additional alerts to the owner.

See how it works Book a demo

All messages in the main and mobile apps.

MessagesGUEST PORTAL

Is there a hair dryer?

AI assistant

I do not have confirmed information about a hair dryer at this property. The host needs to check.

Review needed

I have lost my key and cannot get into the apartment.

Urgent
AI assistant

I am sorry about the difficulty. For help getting in, please call the host contact listed in the portal.

Guests ask. AI helps. You stay in control.

No confirmed information — AI asks for human review.

Urgent situation recognised — additional alerts for the owner.

SMS alert to the owner
WhatsApp alert to the owner

More time for what you love.

Illustrative examples, not real conversations. This demonstration does not send messages or call an AI service.

MyRent AI

One conversation. Three ways to respond.

One conversation. Three ways to respond.
MyRent · AI assistant
Guest

Where can I park?

AI assistant

Parking is included. The parking space is in the inner courtyard.

guest.my-rent.net
Illustrative examples, not real conversations. This demonstration does not send messages or call an AI service.

Automatic reply

Reply sent

MyRent drafts and sends a reply from the available information. A routine reply does not create an additional notification requiring your involvement.

MyRent · AI assistant
Guest

Is there a hair dryer?

AI assistant

I do not have confirmed information about a hair dryer at this property. The host needs to check.

Confirmation needed
guest.my-rent.net
Illustrative examples, not real conversations. This demonstration does not send messages or call an AI service.

Human review needed

Awaiting human confirmation

When reliable information is missing or human confirmation is needed, the question is flagged for review and a notification appears in MyRent.

MyRent · AI assistant
Guest

I have lost my key and cannot get into the apartment.

Urgent
AI assistant

I am sorry about the difficulty. For help getting in, please call the host contact listed in the portal.

guest.my-rent.net
Illustrative examples, not real conversations. This demonstration does not send messages or call an AI service.

Urgent situation

Urgent action needed

When the system recognises an urgent situation, it flags the message for intervention and sends the owner additional SMS and WhatsApp alerts.

The parking example assumes this information is available for the selected property. AI replies depend on available information and do not replace human review.

MYRENT · GUEST PORTAL

See how MyRent brings the owner in.

A question to check and a lost key in one conversation. Follow the AI replies, the review notification and the additional SMS and WhatsApp alerts for the urgent situation.

AI replies

Answers to common questions based on available accommodation information.

Human confirmation when needed

When a detail is unconfirmed, AI requests a check instead of guessing.

SMS + WhatsApp for urgency

A message identified as urgent triggers an owner notification through enabled channels.

Smarter communication. More peace of mind.
MessagesGuest Portal

Do you have a hair dryer?

Guest

Thank you for asking. I do not have confirmed information about a hair dryer. I am forwarding your question to the host for a check.

Confirmation neededMyRent AI

Sorry, I have lost my key and need to get in urgently.

UrgentGuest

I have received your message. I am forwarding an urgent notification to the owner so they can help you.

MyRent AI

Animated demonstration with fictional messages. No real notifications are sent.

Availability depends on active modules and settings. Sending a notification does not mean the owner has read it; delivery time depends on the channel.

From a guest question to a reply or your intervention

  1. The guest sends a question through the portal.
  2. MyRent prepares a reply using the available context.
  3. Routine questions receive replies; review or urgency brings a person into the process.
  4. All messages remain visible in the main and mobile apps.

The whole conversation stays in one place.

Guest messages and AI replies are visible in the main MyRent application and the owner's mobile app. This includes routine conversations that did not generate an intervention notification.

MyRent AI

Frequently asked questions

Will I receive a notification for every message?

Routine automatic replies do not create extra notifications requiring intervention. When human confirmation is needed, a notification appears in MyRent.

What happens when information is missing?

The intended workflow is human review. The guest receives a message explaining that a check is needed, and the question is highlighted in MyRent.

What happens to an urgent question?

A recognised urgent message is flagged for intervention, and the owner also receives SMS and WhatsApp alerts. An AI reply alone does not resolve the problem.

Where can I review AI replies?

The full conversation, including guest messages and AI replies, is available in the main MyRent application and the owner's mobile app.

Less routine replying. Important questions reach you.

Book a demo Try it free for 31 days