Frequently asked questions about MyRent

MyRent is a professional PMS and Channel Manager for accommodation management. It is designed for private hosts, agencies, hotels and other managers who want to handle reservations, guests, rates, availability, invoices and operations in one system.

A PMS supports day-to-day work such as reservations, guests, invoicing and operations. A Channel Manager connects sales channels and synchronizes the data supported by each integration, such as availability, rates and reservations.

No. MyRent is a web application that you access through a supported browser, so the core system does not require a local software installation.

Yes. You can access MyRent from a phone or tablet through a supported browser. The availability of individual workflows and views depends on the feature you are using.

Getting started usually includes setting up the account, properties, rate plans and required connections. When moving from another system, data migration depends on the source, available export and the agreed migration scope.

Pricing depends on your scope of use, number of accommodation units and the modules or integrations you need. After we understand your requirements, we prepare an individual offer.

You can try MyRent for 31 days at €0. The trial is intended to let you check how the system fits your workflow before deciding how to continue.

MyRent modules included in the trial are available during the 31-day period. External services and integrations may require their own credentials, provider approval, connection or other prerequisites.

Tell us the number of units, your business type and the workflows or integrations that matter most. We can then prepare a demo and an offer adapted to your portfolio.

MyRent supports connections with a large number of sales channels, including Booking.com, Airbnb, Expedia, Vrbo and Google Vacation Rentals. The exact data and functions available depend on the channel and integration type.

An API connection can exchange a broader set of data, such as reservations, availability, rates or restrictions, when the channel supports it. iCal is simpler and is mainly used to exchange occupied dates and reservation dates.

With supported integrations, MyRent automatically exchanges data with the channel according to the capabilities of that connection. Processing time and available data depend on the channel, integration type and account settings.

Yes. Automatic synchronization significantly reduces the risk of double bookings, but it cannot eliminate it in every situation. Channel delays, manual changes, incorrect settings or unconnected sources can temporarily create mismatches.

Yes, channel-specific price adjustments and rules can be managed when supported by the integration and rate plan. The final result depends on mapping, rules and the sales channel configuration.

In many cases, yes. What can be migrated depends on the previous system, the quality and format of its export, and the agreed migration scope, so we review this before the transfer.

Yes. Direct, phone and other manually entered reservations can be managed in the central calendar, with availability reflected to connected channels according to your setup.

MyRent supports eVisitor workflows for businesses operating in Croatia. Appropriate access, correct guest data and a properly configured connection are required.

MyRent supports invoicing and, for Croatian users, fiscalization workflows when the relevant module and settings are active. Rules and obligations can differ by market and business setup.

Yes. MyRent can automate part of guest communication through supported channels, templates and AI features. The scope depends on your connections and rules, while situations that require judgement can remain subject to human confirmation.

Yes. The owner module can give owners controlled access to information about their properties. The exact data and permissions depend on the module version and agency settings.

Customer support is available Monday to Friday from 09:00 to 16:00 Europe/Zagreb time, excluding Croatian public holidays.

Open the customer support page and send your request through the form. Include the relevant module, account or property, approximate time, steps to reproduce and, when useful, a screenshot without unnecessary personal data.

Yes. During onboarding we help with initial setup and available training within the agreed implementation scope so your team can start working correctly.

Available guides can be found in the MyRent instructions area and on the customer support page. Documentation is continuously expanded, so contact support when a feature does not yet have a complete guide.