MYRENT · CHANNEL MANAGER HELP

Channel Manager: common questions and practical tips.

Why is the price on the portal different? Why can an available period not be booked? How can you check synchronization? Here are short answers and checks for daily work with MyRent and booking portals.

Find an answerContact support
  • Rates
  • Availability
  • Reservations
  • Portal connections

These answers support quick diagnosis. The exact scope of synchronization can vary by portal and integration type.

A QUICK PATH TO A SOLUTION

Start with the symptom you see.

Instead of changing several settings at once, check one thing at a time. This helps you find the cause faster and avoid extra changes that make diagnosis harder.

01 · PriceThe guest sees a different priceCheck the same dates, guest count, active discounts and portal rules. 02 · AvailabilityAn available period is not sellingCheck minimum stays, arrival/departure days and other sales rules. 03 · ReservationThe reservation is not visibleCheck the exact portal, unit, reservation ID and creation time.

FREQUENTLY ASKED QUESTIONS

The answers you need most often in practice.

Open a question and follow the quick checklist before changing settings or contacting support.

Why does the portal price differ from the price in MyRent?Popular

A difference does not necessarily mean synchronization has failed. Discounts, promotions, guest numbers, fees, taxes or rules set on the portal itself can affect the final price.

Check these first:

  • The same property and accommodation unit.
  • The same arrival and departure dates.
  • The same number of adults and children.
  • Active promotions and discounts on the portal.
  • Whether you are comparing the base rate or the final guest price.
Rates
The apartment is available, but the guest cannot book it. Why?Popular

An available calendar period does not mean every date combination is allowed. Stay rules or closed arrival and departure days can restrict sales.

  • Minimum and maximum nights.
  • Allowed arrival and departure days.
  • Advance booking notice.
  • The required gap between two reservations.
  • Whether the period is open on the correct portal and rate plan.
Availability
Why has the reservation not arrived in MyRent?Popular

First check that the reservation was made for a connected property and unit and that the portal connection is active. Always record the reservation ID and creation time when reporting a problem.

  • Portal and reservation ID.
  • Property and unit name.
  • Reservation creation time.
  • Whether the unit is mapped correctly.
  • Whether the portal connection is active.
Reservations
What does accommodation unit mapping mean?Popular

Mapping connects a specific unit in MyRent with the corresponding unit on a sales portal. It is important to match the correct properties and accommodation types.

Incorrect mapping can assign a price, availability or reservation to the wrong unit.

Portal connections
What is the difference between API and iCal connections?

An API connection can exchange several types of data, depending on the portal and integration capabilities. iCal primarily exchanges calendar occupancy data through periodic refreshes.

iCal is therefore not the same as a full Channel Manager integration, and you should not expect the same data coverage.

Portal connections
Why is an iCal change not visible immediately?

iCal calendars refresh periodically. Refresh timing depends on the platform importing the calendar, so changes may not appear immediately.

If you use an API integration, do not apply iCal expectations to that connection.

Availability
Where should I change discounts and promotions?

This depends on the promotion type and portal integration. Some settings are managed centrally, while certain portal-specific promotions may remain configured directly on the portal.

Before making a change, check where the promotion was originally set up so you do not create two parallel rules.

Rates
Can I set different rates for different booking portals?

Yes, MyRent supports different OTA rates. This helps you account for different commissions, sales strategies or channel conditions.

Keep the rate structure clear and documented so you always know which rate is the base and which is portal-specific.

Rates
A cancelled reservation did not reopen the dates. What should I check?

Check the cancelled reservation status, availability rules and dates in MyRent and on the portal. Do not manually reopen availability in several places before finding where the issue originated.

  • Reservation status.
  • Availability in MyRent.
  • Availability on the portal.
  • Minimum stay rules after the dates reopen.
Availability
Can reservations overlap even with a Channel Manager?

A Channel Manager greatly reduces manual calendar blocking. However, connection problems, incorrect mapping, manual changes or delayed channel refreshes still require investigation.

If you see a possible overlap, do not change several reservations at once. Record both IDs and contact support.

Reservations
Are photos, descriptions and all listing content synchronized?

Do not assume every integration synchronizes all listing content. Coverage depends on the portal and the specific connection.

A calendar connection alone does not mean photos, descriptions, house rules or all other settings transfer automatically.

Portal connections
Should I create a new listing or connect an existing one?

If you already have an active listing, first check how to connect the existing unit. Do not create a new listing just to enable a Channel Manager, as this could create an unnecessary duplicate.

Portal connections
What happens when a guest changes an existing reservation?

Change processing depends on the portal and type of change. Afterwards, check the new dates, guest count, price and reservation status in MyRent.

After major changes, also check availability around the affected dates to ensure the calendar remains consistent.

Reservations
What should I check before opening a new season?
  • Base and portal-specific rates.
  • Open sales dates.
  • Minimum stay and arrival/departure rules.
  • Active promotions.
  • Whether all units are still connected correctly.
Rates
What information should I send support when something is wrong?

The more precise the report, the faster the investigation. Send the portal, property, unit, dates, expected result and what you currently see.

Never send passwords, access tokens or card details.

Practical tips
No answer found for that term. Try a shorter term, such as price, dates, Booking or reservation.

TIPS & TRICKS

Five habits that save time.

Simple checks we recommend before major changes to rates, availability or connected channels.

01

See the offer through the guest's eyes

After an important change, open the public listing for the same dates and guest count. Compare what the guest actually sees with the expected result.

02

Do not change several things at once

If something looks wrong, first change or check one setting. This makes the real cause much easier to find.

03

Watch for short gaps

Two available nights will not sell if the minimum stay is three nights. Always compare calendar gaps with stay rules.

04

Know where a setting is managed

Before changing a discount or rule, check whether it is managed in MyRent or directly on the portal.

05

Save a precise example of the problem

Property, unit, portal, dates and reservation ID are far more helpful than “it does not work”. A screenshot is especially useful.

VERIFIED MYRENT GUIDES

Detailed guides are added after the process is verified.

This page provides quick answers and diagnosis. Once a portal's step-by-step process is fully verified, we publish it as a separate MyRent guide.

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Send a specific example with the portal, property, dates and a screenshot so we can investigate more easily.

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