MYRENT · BOOKING.COM GUIDE
Booking.com under controlFrom connection to everyday work
Connecting to MyRent, prices, discounts, availability and reservations — find explanations and practical advice in one place.
MYRENT ↔ BOOKING.COM
Connect once. Check every step.
An overview of preparation and connection. Menu names may vary; contact support for current account-specific steps before changing an active connection.
Prepare your details
Prepare the Booking.com property ID and a list of units and rate plans. Check existing reservations and closed dates.
Request the connection
In your Booking.com Extranet account settings, find Connectivity provider / Channel Manager and request a connection with MyRent.
Match the identifiers
With support, check the mapping between the property, Room ID and Rate Plan ID and the corresponding MyRent units and rates.
Check your sales settings
Review initial prices, availability, minimum stays and other restrictions. Distinguish a price increase from covering commission.
Confirm the result
Once the connection is confirmed, check prices and availability on Booking.com and reservation delivery. Complete the checks before opening sales.
Three identifiers not to confuse
- Property ID
- Property ID
- Room ID
- Unit or room type ID
- Rate Plan ID
- Rate plan ID
Important: a Booking.com API capability does not confirm that the feature is available in your MyRent integration. Check the scope with support.
Official source (EN) ↗Choose a question. Find the next step.
Selected practical questions for hosts and agencies, not a statistical ranking of search queries.
No questions match. Try another term or contact support.
Connection
How do I connect Booking.com to MyRent?
Request MyRent as your connectivity provider, then check the property, Room and Rate Plan IDs. Similar names are not enough for accurate mapping. Arrange a final check with support before activation.
Prices and discounts
Why does the guest see a lower price than I set?
Compare identical dates, guest numbers, rate plans and cancellation terms. Check promotions, mobile rates and member benefits. A different final price does not by itself prove a synchronisation error.
Do Genius, mobile and other discounts add up?
Not all discounts always combine. Overlapping promotions may use only the highest discount. Check the applicable terms; sequential discounts apply to the already reduced price, not by adding percentages.
Calendar
Why is my property unavailable when dates are free?
Check property status, loaded prices, whether the room and rate plan are open, and restrictions for the selected dates. Available inventory alone does not make an offer bookable.
Why did dates reopen after a cancellation?
Booking.com automatically returns cancelled inventory to sale. Reopen closed rooms can also open dates you previously closed. Check availability; contact Booking.com support to change that setting.
Why can't a guest book two free nights?
Minimum stays or arrival restrictions may block a booking. Check whether the rule applies on arrival or across the stay. A lower price alone does not remove restrictions.
Reservations
Why can I see a reservation on Booking.com but not in MyRent?
Check connection confirmation, room/rate mapping and fallback emails. Give support the reservation number, property ID and creation time. Check for a duplicate before entering the reservation manually.
What should I do when a guest does not arrive?
Report the no-show and the fee decision according to the reservation terms. Booking's documentation states that waiving the no-show fee removes commission. Check deadlines and available actions on the reservation.
Payments
Why can't I charge a virtual credit card?
Check activation, status, available funds and expiry. A visible card may not yet be chargeable. Never send card details by email or include them in screenshots.
Visibility
Should I join Genius or visibility programmes?
Participation may affect ranking but guarantees neither position nor profitability. MyRent tip: compare additional completed stays and the amount after discounts and fees, not just reservation counts.
How can I improve my property's visibility?
Ranking considers clicks, bookings and cancellations alongside pricing, availability, reviews, policies and content quality. MyRent tip: review your entire offer before adding discounts. No position is guaranteed.
Can I remove a negative review?
A negative score alone is not grounds for removal. Report content that violates Booking's rules; properties can reply to reviews. MyRent tip: respond briefly, calmly and specifically.
Practical advice for everyday work
MyRent recommendations for checking settings and price effects. No promises about rankings or guaranteed bookings.
Compare the same offer
Record dates, guest numbers, rate plan and terms. Compare mobile and desktop views and whether the guest is signed in.
Official source (EN) ↗Check the combined discount effect
Math example: €100 with two successive 10% discounts becomes €81, not €80. This does not mean every discount combination applies.
Price calculator →Commission is not a price markup
To retain €100 after only 15% commission, the initial price is approximately €117.65. A €115 price leaves €97.75 after the same commission.
Price calculator →Prepare your calendar ahead
Booking recommends at least a year of prices and availability ahead. This does not mean selling year-round: deliberately set sales periods and closed dates.
Official source (EN) ↗Check short gaps
Two free nights cannot sell under an applicable three-night minimum. Adjust restrictions only where shorter stays suit your business.
Official source (EN) ↗Check mapping after changes
When adding or changing a unit or rate plan, compare IDs and mapped targets, not just names. Do not change active connections blindly.
Official source (EN) ↗How much of your price remains?
Illustrative calculator: two sequential discounts, then commission on the reduced price. You can change every percentage.
Enable JavaScript for the interactive calculator. Example: €100 − 10% − 10% = €81; after 15% commission, €68.85 remains.
- After first discount
- After both discounts
- Commission amount
Remaining after deductions
Required initial price
For your target using the same discounts and commission; rounded up to the nearest cent.An example, not a Booking.com settlement or MyRent price-adjustment calculation. Actual discount combinations, commission bases and rounding rules may differ. Taxes, other fees and property costs are excluded; the result is not profit or a guaranteed payout.
MYRENT
Need help with the connection?
Contact our team for MyRent settings and mapping. For payment decisions, programmes and Booking.com account rules, use support in the Extranet.
Prepare the property ID, reservation number when relevant, dates and a description of the difference. Do not send passwords, card details or unnecessary personal data.
Monday–Friday, 09:00–16:00
Europe/Zagreb
Regular support is not available on public holidays and non-working days in the Republic of Croatia.
This is a MyRent guide, not official Booking.com support. Rules and interfaces may change; current Booking.com terms apply to your account.
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