KNOWLEDGE BASE · EVISITOR
How to connect MyRent to your eVisitor account
eVisitor is Croatia's official tourist check-in and check-out information system. In MyRent, first connect the eVisitor account and then map each relevant accommodation unit.
01 / EVISITOR
What does the connection do?
MyRent uses a B2B connection to link an eVisitor account with guest and property data in MyRent. Connecting the account alone is not enough: the individual properties must be mapped afterwards.
02 / POVEZIVANJE
Account and property are separate steps
First authorize the eVisitor account. Then open each property in MyRent, select the correct eVisitor account and enter the property identifier from eVisitor.
03 / MYRENT
How to connect MyRent and eVisitor
Have your eVisitor access details ready and make sure you are configuring the correct MyRent account and property.
Open Settings → B2B connection
Open MyRent settings and find B2B connection, where external account connections are managed.
Open Other connections and select eVisitor
Open the available connections, choose eVisitor and start connecting the account.
Authorize the eVisitor account
Enter the requested access information and complete any additional authentication step required by your account.
Connect the accommodation unit
After the account is connected, open the property details in MyRent and go to its eVisitor settings.
Enter the eVisitor property ID and select the account
Find the correct property identifier in eVisitor, enter it in MyRent and choose the previously connected account.
Check guest check-in automation
If you want guest data sent automatically on arrival day, verify the relevant check-in option for the property.
04 / VAŽNO
Important: connecting the account is not enough
Every property that should use the connection must also be mapped to the correct eVisitor property and account.
05 / DIJAGNOSTIKA
eVisitor connection not working?
If the account is connected but guest check-in or a property does not behave as expected, check these areas.
The account is connected but the property is not
Confirm that the correct eVisitor account and property ID are set on the accommodation unit.
You cannot authorize the account
Check your access details and the authentication method used by your eVisitor account.
A guest was not checked in automatically
Confirm the relevant check-in option is enabled and that the guest data is complete.
You have multiple eVisitor accounts
Make sure each property uses the correct owner's or business's eVisitor account.
06 / FAQ
MyRent and eVisitor FAQ
Is connecting the eVisitor account enough?
No. You also need to map the relevant accommodation units to their eVisitor property identifiers.
Can MyRent send guest data automatically?
Yes, when the account, property and relevant check-in setting are configured correctly.
What if I have several eVisitor accounts?
Each property should use the account it belongs to.
Where do I find the property ID?
The property identifier is available in your eVisitor account next to the relevant property.